| Implementation Evaluations are conducted when a customer seeks to implement a new solution and requires an evaluation to determine the state of readiness for the solution and the corresponding likelihood of success. This service may continue or initiate during the actual implementation, providing independent oversight reviews, as the client’s advocate, of the software and integration vendors charged with installing and integrating a solution. The IE team reviews the proposed/existing solution approach, assesses the plans processes in place to implement the solution and provides an evaluation of the proposed/ongoing effort in both written and presentation form.
Quality Verification Services are provided to ensure that the results of any given programme or project are delivered to the appropriate and defined level of professional quality standards, client expectations, contractual terms and supplier commitments. This helps ensure the investment objectives of the project are realized as well as a long and useful life of the project or service being delivered. QV not only confirms delivery obligations are met, but equally important, ensures they are met in accordance with professional standards. A QV project essentially "keeps all the suppliers honest, eliminates the temptation of cutting corners, removes the desire to take shortcuts and ensures the supplier does not take the easy way out when under deadline or budget pressure". While most projects are professionally managed to the highest standard, on occasion a project may be under-bid or contractual penalty clauses may be looming which can motivate the firm to protect its own interests first rather than the clients. The QV team is essentially the "eyes and ears" of management on the team at a micro level. It is not an audit function, as it does not just report problems, it is chartered and tasked with making recommendations for resolution and as such maintains good working relationships with project teams.
Project Management Office provides project management services and expertise to help customers insure mission critical projects are completed successfully. Highly experienced and proven project planners/managers assist clients with the establishment of a PMO infrastructure to facilitate consistent planning and execution of ePayment projects. KeyPoint project managers may be used to facilitate training of less experienced (industry or project management skills) client managers and/or take the lead in critical projects that require proven experience and know how to bring them in on time and within budget.
Facilitated Sessions help the client gain input, knowledge and internal alignment regarding a particular subject or effort. Building on JAD Session (Joint Application Development) techniques, a proven approach for facilitating sessions in which various people that need to provide input to, or be aligned with, a particular initiative have an opportunity to contribute to and understand the initiative in greater detail, KeyPoint adds our industry expertise to drive the sessions and gain rapid understanding and alignment. These sessions are an excellent method to uncover and document the findings of a group of people. The Facilitator and team combine subject matter expertise, facilitation skills and pre-session preparation to conduct the session(s) and keep them moving toward a conclusion capable of supporting a next step decision.
Risk Management Reviews are performed when a customer seeks to insure the systems and processes currently in place are consistent with industry best practices and sufficient to minimize the risk associated with providing ePayment services in physical and virtual commerce. KeyPoint consultants bring industry experience and proven best practices in risk, fraud control and non-repudiation assurance of payment transactions to audit the viability and robustness of existing client systems. The same service may include the client’s marketing policies, decision criteria and metrics on the issuing side. The RMR team provides a written report on client systems including recommendations for improvement.
RFI/RFP Development efforts are deployed when a customer seeks to define possible or specific requirements for and/or receive vendor proposals for either a broad (RFI) or specific (RFP) solution. KeyPoint can significantly contribute to either approach. Within the RFI, our global experience can clarify and illuminate existing services, solutions and practices in the industry, preventing the client from limiting their selection. When engaged on an RFP project, KeyPoint has developed a standardized method for documenting and prioritizing business requirements a customer has and then packaging those requirements into a request for suppliers to propose their solutions. The RFP team leverages specific expertise and StartPoint© to facilitate the rapid and thorough documentation of requirements from the customer’s user and technical staff. The team then constructs the RFP document using our RFP templates. The templates are designed to support weighted selection criteria and deliver an objective evaluation of each respondent’s recommended solution relative to other proposed solutions.
Business Process Management services support a client interested in re-vamping a particular workflow or in the implementation of new enabling technologies which require new work processes to support them. The BPM team analyzes and documents the "as is" process, assists the customer in the definition of the "to be" process and develops a plan to facilitate the migration from one process to the other including provisions for process improvement, change management and organizational alignment. Significant emphasis is placed on "low hanging fruit" and practical solutions for immediate impact.
Custom Research & Education support when our customers have an idea or concept that they would like to investigate further but lack the expertise and broad industry exposure to move forward. KeyPoint’s Custom Research or Education (CRE) team works on behalf of the customer to gather information and data to support next step decisions. Additionally, the customer may want to educate its staff on a particular aspect of the industry. In this instance, our trainers and consultants work with the customer to define the specific information or training required then develops and delivers a program targeted to deliver the specific results.
Industry Consulting is provided to address a variety of projects that fail to fit into any of the above categories. KeyPoint global experience and expertise at all levels of detail to provide significant value add to our customers. Regardless of your need, if it is payments-related, we will have consultants that can immediately contribute to a solution. | 
